Privacy Policy

Last Updated: January 31, 2026

At Oversee AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

1. Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when using our service:

  • Account Information: Email address, name, and organization details when you create an account
  • WhatsApp Conversations: Messages, contact names, timestamps, and metadata from your WhatsApp conversations that you choose to sync with our service
  • Uploaded Files: Documents and files you upload to enhance our AI's knowledge base for your organization
  • Configuration Data: Custom classification settings, preferences, and configurations you set for your organization

Automatically Collected Information

When you use our service, we may automatically collect:

  • Log Data: IP address, browser type, operating system, access times, and pages viewed
  • Usage Data: Information about how you interact with our service, including features used and actions taken
  • Device Information: Device identifiers, hardware model, and operating system version

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

  • Analyze and process your WhatsApp conversations using AI to provide insights, sentiment analysis, and conversation intelligence
  • Group and classify conversations based on your custom or default configurations
  • Provide semantic search across your conversation history
  • Generate summaries and insights about client relationships
  • Store and retrieve uploaded documents for enhanced AI responses

Service Improvement

  • Improve our AI models and algorithms to provide better insights
  • Develop new features and functionality
  • Monitor and analyze usage patterns to optimize performance
  • Troubleshoot technical issues

Communication

  • Send you service-related announcements and updates
  • Respond to your inquiries and support requests
  • Send you marketing communications (with your consent, where required)

3. Data Storage and Security

Where We Store Your Data

Your data is stored securely on Google Cloud Platform (GCP) infrastructure in the United States. We use industry-standard security measures including:

  • Encryption in transit using TLS/SSL
  • Encryption at rest for all stored data
  • Regular security audits and monitoring
  • Access controls and authentication mechanisms
  • Network isolation and firewalls

Data Isolation

We implement strict tenant isolation. Your organization's data is completely separate from other organizations. No user from another organization can access your conversations, files, or configuration data.

AI Processing

We use Google's Gemini AI to analyze your conversations. Your conversation data is processed in accordance with Google's data processing terms and is not used to train public AI models.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Google Cloud Platform: Cloud infrastructure and storage
  • Google Vertex AI: AI processing and machine learning services
  • Analytics Providers: To help us understand service usage

Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

  • Comply with legal obligations or respond to lawful requests
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing
  • Protect the safety of users or the public

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5. Your Rights and Choices

Access and Portability

You have the right to access your personal information and receive a copy of your data in a portable format. Contact us at contact@getoversee.ai to request your data.

Correction and Deletion

You can update your account information through your account settings. You can request deletion of your data by contacting us. Note that some information may be retained as required by law or for legitimate business purposes.

Opt-Out of Marketing

You can opt out of receiving marketing communications by following the unsubscribe instructions in those messages or by contacting us directly.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6. WhatsApp-Specific Privacy Information

Oversee AI is not affiliated with, endorsed by, or officially connected with WhatsApp or Meta Platforms, Inc. Our service integrates with WhatsApp through our browser extension to sync your conversations.

What We Sync from WhatsApp

  • Message content and metadata (sender, timestamp, read status)
  • Contact names and phone numbers
  • Chat information and grouping
  • Media metadata (we do not sync media files by default)

User Control

You have complete control over which conversations are synced. You can:

  • Pause syncing at any time
  • Select specific chats to exclude from syncing
  • Delete synced conversations from our service
  • Disconnect the integration completely

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our service, you consent to such transfers.

10. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we collect, use, and disclose
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your rights

11. GDPR Rights (European Users)

If you are in the European Economic Area (EEA), you have certain data protection rights under GDPR:

  • Right to access, update, or delete your information
  • Right to rectification if information is inaccurate
  • Right to object to processing of your personal data
  • Right to data portability
  • Right to withdraw consent at any time

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: contact@getoversee.ai
Subject Line: Privacy Inquiry

We will respond to your inquiry within 30 days.

Note: This privacy policy is designed to comply with GDPR, CCPA, and other major privacy regulations. However, it should be reviewed by your legal counsel before deployment to ensure it meets all applicable legal requirements for your specific situation.